Before you e-mail us for help, please look around the site and at the points below.
If you have any problems, most of them can be solved by following the advice given here or in the How To Play section.
If your question is not answered here, please visit the Contact Us section of the website. Please include your email address in all correspondence, and if possible, make sure you are logged in before sending your query. Only matters that are not answered below will be replied to.
How do I pick my team?
To select your team to take part in the competition, go to the Register section of the website. Firstly, complete all the relevant fields to register your team name and personal details. Then, to select your players, simply highlight each of your chosen 15 in turn and click the SELECT button to include them in your team or click the LUCKY DIP button for an automated selection.
Please note that once you have selected four players from one nation, no other players from that nation will appear to be available for selection until such time that one of these players are unselected.
Similarly, if you have already selected the required number of players for a position, no other players in that position will appear to be available for selection until such time that one of these players are transferred out.
You must then select one of your players as your designated kicker. This player will be the only member of your team who will earn you points by successfully kicking penalties or conversions. (All players in your team can gain points from drop goals, not just the designated kicker).
For further details on team selection and positions, please visit the How To Play section.
How many teams may I enter?
Any one user can only enter one team into the game.
How do I log on to view my team?
Firstly, click the Login link (top-right). Type your email address and password in the appropriate boxes, then press the LOGIN button. You will then be automatically forwarded to your team screen where you can view your progress and make transfers.
I have forgotten my password!
Go to the Lost Password section of the website and enter your email address to receive an email reminder.
If you fail to receive an e-mail within an hour of requesting the reminder (after checking your spam filter and junk mail folder), go to the Contact Us section to register your query. Please include your e-mail address, team name and manager name in any correspondence.
How do I change my team name?
To change team name, click on the TEAM OPTIONS button below the pitch graphic on your team screen.
When can I make team changes or change my kicker?
You can make unlimited transfers until the first match of the competition at 14:30 GMT on Saturday, 1 February.
Once the competition is underway, each coach is allocated 15 transfers in total, but can only make up to five transfers between Game Rounds. Kicker changes are unlimited.
However, both team changes and kicker changes are not permitted between the first scheduled kick-off each weekend and 00:00 GMT on Monday.
How does my team score points?
Go to the Scoring Points section where the various ways of accumulating points are clearly stated.
When are the scores updated?
The player and team scores will be updated on the website by 22:00 GMT on each day that matches have been played.
I have a points discrepancy. Who do I contact?
Firstly, read the Scoring Points section thoroughly. If you are still unsure regarding a player's score or your own team score, please visit the Contact Us section of the website to register your query. Please give as many details as possible so that we can fully investigate your query.
I keep getting automatically logged-out. How can I stop this?
It is almost certain that this is due to the local settings on your computer. Ensure that cookies are enabled within your web browser and try again - please refer to http://www.google.com/support/accounts/bin/answer.py?&answer=61416. You may also need to remove your temporary internet items (on Internet Explorer - Tools, Internet Options, Delete Files) and check your cache settings (on Internet Explorer - Tools, Internet Options, Settings, Automatically).
What do I do if I get "Failed to retrieve user details stored in the Session"?
Again, it is very likely that this is due to the settings on your internet browser. Follow the instructions for the point above.